I originally thought that the process of conversion was going to be a nightmare, as most conversions are, however that was not the case. Having access to both systems while everything got loaded was great so there was no real drop dead date on having to move everything over. I liked that the contact list could be uploaded into the new system so that didn't need to be hand entered and I liked that any cats profile that was showing on petfinder could be loaded for us. The only part that was a little more time consuming was that the medical records couldn't be converted over, but that is understandable as the systems are so different, there would be no way to gather the information in the right format for that to happen. Although I loved the simplicity that ishelters offered and their customer service, I like a more all-in-one solution that helps shelter management operate more smoothly. I also like the options to customize most things in petstablished. (Although I really want to be able to customize the options under contacts, ie. foster, adopter, donor, etc.). Some of my favorite features are the adoption process and how easy it is to attach the application to the pet, hit adopt, pay the fee, sign the adoption contract, email medical records all over, and register the microchip, essentially with the click of a button. Way easier process than what we had to do before. I also really love the microchips, they are the smallest I have found on the market, universally read, easy to manage and register. The overall layout and flow of the system is very easy to use and navigate. I think as Petstablished rolls out with more customizable options, it will be super easy to tailor the system to each specific organization.